1. Who We Are

The International Centre for Career Development (“INTCCARD”, “we”, “us”, or “our”) is an executive education and capacity-building institution incorporated in the Kingdom of Eswatini (Reg. No. 1153 of 2006), with registered offices at UG02, Plot No. 996, Litsemba Street, Sidvwashini Industrial Site, Mbabane, Eswatini.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at intccard.org, enquire about or enrol in our programmes, engage our consultancy services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: Full name, job title, employer/organisation, and professional credentials.
• Contact data: Email address, phone number, postal address, and country of residence.
• Application data: Educational background, work experience, and supporting documents submitted during programme applications.
• Financial data: Payment details required to process programme fees (processed securely through our payment partners; we do not store full card details).
• Communication data: Records of your correspondence with us, including enquiry forms, emails, and WhatsApp messages.
• Technical data: IP address, browser type and version, time zone, operating system, and pages visited on our website.
• Usage data: Information about how you navigate and use our website, including session duration and click behaviour.
• Marketing data: Your preferences for receiving communications and updates from us.

We do not knowingly collect sensitive personal data (e.g. race, religion, health information) unless it is voluntarily provided and directly relevant to a programme or accommodation request.

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and manage your programme application, enrolment, and participation.
• To issue certificates, transcripts, and programme documentation.
• To communicate with you about your enquiry, booking, or application status.
• To process payments and issue receipts or invoices.
• To send you programme updates, event announcements, and educational resources you have opted into.
• To improve our website, services, and programme offerings based on usage patterns and feedback.
• To comply with our legal and regulatory obligations.
• To detect, prevent, and address technical issues or fraudulent activity.

We will never sell your personal data to third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: To fulfil our obligations when you enrol in a programme or engage our services.
• Legitimate interests: To operate our website, improve our services, and communicate information relevant to your professional development.
• Consent: For marketing communications and cookies where consent is required. You may withdraw consent at any time.
• Legal obligation: Where processing is required to comply with applicable law.

5. Sharing Your Data

We may share your personal data with:

• Service providers: Third parties who assist us in operating our website, processing payments, delivering programmes, and communicating with participants (e.g. email platforms, cloud storage providers). These parties are bound by confidentiality obligations and may only process your data on our instructions.
• Programme facilitators and faculty: Where required to deliver the training or consultancy you have engaged.
• Regulatory and government bodies: Where required by law, court order, or lawful request by public authorities.
• Partner institutions: With your explicit consent, where a programme is delivered in partnership with another accredited institution.

We do not share your personal data with any third party for their own commercial marketing purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Programme enrolment and participation records are retained for a minimum of seven (7) years to support certificate verification requests.
• Financial transaction records are retained for seven (7) years in line with statutory accounting requirements.
• Website enquiry and contact records are retained for up to two (2) years from the date of last contact.
• Marketing consent records are retained until you withdraw consent.

Upon expiry of the applicable retention period, data is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing: To request that we limit how we use your data in certain circumstances.
• Right to data portability: To receive your data in a structured, machine-readable format.
• Right to object: To object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at trainings@intccard.org. We will respond within 30 days of receiving your request.

8. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and collect usage analytics. We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our site (e.g. pages visited, time on site). Data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences for future visits.

You may manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include encrypted data transmission (HTTPS), restricted internal access controls, and regular security reviews.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorised use of your data.

10. Children’s Privacy

Our programmes and services are directed at working professionals and are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal data to us without appropriate consent, we will promptly delete that information.

11. International Data Transfers

INTCCARD operates across Africa and may transfer your personal data to countries outside the Kingdom of Eswatini in connection with programme delivery or service provider operations. Where such transfers occur, we take steps to ensure an adequate level of protection is in place, including contractual safeguards with data processors.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

• Email: trainings@intccard.org
• Phone: +268 76741141
• Post: International Centre for Career Development, UG02, Plot No. 996, Litsemba Street, Sidvwashini Industrial Site, Mbabane, Kingdom of Eswatini
• WhatsApp: +268 76741141